Major issues with communication between employees/employers. Originally went to get radio fixed, didn't hear anything for a few weeks so returned to find that they had lost it. Second time the guy asked for a receipt. Nup, chucked that out years and years ago this radio's so old. And first visit guy never gave anything. Didn't think to ask as trust didn't seem an issue- lesson learned there. Long story short, after three phone calls and three visits found out that they had lost the radio. Customer service is also an issue that needs to be addressed, but major issue is communication. No apology, no replacement radio, nothing. To lose a customer's radio and not be apologetic about it, that's pretty pathetic.